Terms & Conditions
TERMS AND CONDITIONS FOR KFC'S COLONEL'S CLUB
These terms and conditions (the "Terms") govern your use of the Kentucky Fried Chicken (Great Britain) Limited (“KFC”, “we” or “us”) Colonel’s Club Card and Colonel’s Club mobile application (the “App”) with KFC and its franchisees. Please read these Terms before registering or using your Colonel’s Club Card or App. By registering and/or using the Colonel’s Club Card or App, you agree to abide by and be bound by the Terms. Please keep a copy of the Terms for reference, though please note that they may be updated from time to time as described below.
WELCOME TO THE COLONEL'S CLUB
1.The Colonel’s Club loyalty scheme for KFC customers is available at selected participating KFC stores. Ask in store when you visit to find out whether you are in a participating restaurant. You can join Colonel’s Club by downloading our App from the Apple App Store or Google Play store.
2.To participate, you must be aged 13 or over and a resident in the UK or Ireland. We may require that you provide us with proof of age documentation before we issue or accept the registration of a Colonel’s Club account.
3.To redeem Rewards and Offers, you must register and create your account online by following the instructions at www.colonelsclub.com or via the App.
4.To register for a Colonel’s Club account, you are required to provide a valid email address and your contact information including your mobile number. Only one Colonel’s Club account can be registered per email address. Please see ‘Your Privacy’ below for details on how we use your personal information.
5.If you are registered in the UK it is possible to collect Stamps and redeem Rewards in Ireland. If you are registered in Ireland it is possible to collect Stamps and redeem Rewards in the UK. It is possible to switch your account from a UK registered account to an Ireland registered account or from an Ireland registered account to a UK registered account by following the instructions at www.colonelsclub.com or via the App.
6.Restaurant menus, location maps and lists of restaurants are UK and Ireland specific and may differ depending on whether your account is UK registered or Ireland registered.
7.Subject to paragraphs 9 and 10 below, Stamps can be collected without registering your Colonel’s Club account by scanning your App or card, but Rewards and Offers can only be claimed after registration.
8.Your Colonel’s Club Card is issued by, and remains the property of KFC. It may only be used in accordance with these Terms in participating restaurants. The Colonel’s Club scheme may be withdrawn at any time.
9.The Colonel’s Club is a KFC loyalty scheme and Cards, Stamps, Rewards and Offers cannot be used as any form of credit, debit, proof of age or identity, or for any other purpose except with KFC’s written consent.
10.Colonel’s Club Cards, Stamps, Rewards and Offers have no redeemable cash value and cannot be sold, transferred or exchanged (to other Colonel’s Club members/accounts or otherwise) or used for any other purpose, except as specified in these Terms, or otherwise in writing by KFC. All Cards, Stamps, Rewards and Offers are personal to the account to which they are registered.
COLONEL'S CLUB MOBILE APPLICATION (APP)
1.The App will allow a compatible smartphone to display a barcode which can be used to collect and redeem Stamps.
2.To download the App for iPhone iOS devices, visit Apple APP STORE or GOOGLE PLAY for Android devices and search for ‘Colonel’s Club’ or ‘KFC’. It is not possible to download the App on Windows mobile smartphones.
3.To download the App you must be a resident of the UK or Ireland and aged 13 or over. Downloading the App may incur connection and/or download charges for which you will be responsible. Please contact your service provider for more details and seek the bill payer's consent, if applicable. The App’s functionality will require access to users’ location.
4.The App will include the option to browse through KFC menus. This feature does not include placing or paying for an order and is for your reference only.
YOU CAN CLAIM 2 FREE HOT WINGS WHEN YOU DOWNLOAD THE APP
1.We will give you 3 free Stamps when you download our Colonel’s Club App – that’s enough Stamps to claim 2 free hot wings! All you have to do is register to become a Colonel’s Club member via our App (this offer is not available to customers that become a member via our website at kfc.co.uk).
2.Once you have registered via the App, we will send you an email asking you to verify your email address. We will deliver your 3 free Stamps into your account within 30 minutes of you verifying your email address.
3.You can only redeem this offer once and we reserve the right to refuse to deliver Stamps if we have reason to suspect that fake accounts are being set up to take advantage of the offer.
4.No purchase is necessary. The Stamps given as part of this offer will be subject to the same terms and conditions as set out in the general Terms and Condition for KFC’s Colonel’s Club.
5.KFC reserves the right to withdraw, amended or extend this offer at any time and without notice.
1.You can use your Colonel’s Club Card or App at any participating KFC restaurant (excluding any KFC service station restaurant) to collect Stamps as further described in these Terms.
2.Registering your details at www.colonelsclub.com will get you one free Stamp. Registering via the App will get you three free Stamps.
3.Following registration, a maximum of two Stamps can be collected per customer per day. One Stamp will be awarded when the minimum spend in a single transaction for food and drink purchases totals £3 (UK only) or €5 (Ireland only) or more after the use of any available coupon or discount. Two Stamps (or the second Stamp if one Stamp has already been collected on a previous transaction that day) will only be awarded if the spend in a single transaction is £15 (UK only) or €22 (Ireland only) or more, again after the use of any available coupon or discount.
The following (non-exhaustive) examples illustrate how this works:
Example A: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and collects one Stamp.
Example B: Spends £15 (UK only) or €22 (Ireland only) in a single transaction and collects two Stamps.
Example C: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and collects one Stamp and on the same day spends £12 (UK only) or €20 (Ireland only) in a second single transaction; no additional Stamps are collected.
Example D: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and collects one Stamp and on the same day spends £15 (UK only) or €22 (Ireland only) in a second single transaction; one additional Stamp is collected.
4.To collect Stamps, a valid Colonel’s Club barcode (from a Card or the App) must be presented at the till point of a participating restaurant and scanned during a purchase. Stamps cannot be awarded retrospectively in the restaurant where barcodes have not been presented during the purchase.
5.It is possible to collect Stamps retrospectively within 7 days of the relevant purchase by accessing your online account at www.colonelsclub.com or via the App. You may be required to provide the following information:
a. the date of the transaction;
b. the restaurant in which the transaction took place;
c. the amount of the purchase; and
d. the relevant till receipt number.
Please ensure that you retain your till receipt for this purpose; it will not be possible to award Stamps where the requisite details cannot be provided. This feature is usually available within 24 hours after the relevant purchase has taken place. Valid Stamps will be added to your account within 14 days of your request.
6.You must have registered your account online in order to collect Stamps retrospectively via your online account. It is only possible to collect Stamps retrospectively via your online account up to a maximum of 2 times per month. The date that the Stamp is collected will be the date you enter the details into your online account and not the date of the purchase. If by adding the details from the relevant receipt a Reward is collected, the start date of the Reward will be the date you enter details into your online account and not the date of the purchase. All other conditions in these Terms apply.
7.Any unused or unredeemed Stamps will expire 12 months from the date of the last Stamp being collected. So if no Stamps are collected for a period of 12 months, all Stamps will be lost.
8.Once you have reached a total of 11 Stamps, your balance will reset back to the start of your Stamp journey for you to enjoy another round of Rewards. But your rewards will still be available under ‘My Rewards’ tab in the App.
9.Stamps on your Colonel’s Club account have no cash value and cannot be exchanged for cash. Stamps are personal to the individual Colonel’s Club account holder and cannot be pooled with Stamps earned by another individual and/or redeemed together. You cannot sell or transfer Stamps to any other person.
1.As part of the Colonel’s Club scheme, employees of KFC may be eligible for an employee discount. Employees of KFC should refer to their reporting manager for more information relating to this discount.
1.As part of the Colonel’s Club scheme eligible students can receive a free Mini Fillet Burger or a free Krushem (any flavour) when they spend £3 or more in a single transaction.
2.To benefit from this offer, students must have registered with The Beans Group Limited (“Student Beans”) and have a valid Student Beans iD. Students that are eligible for a Student Beans iD can register for a Student Beans iD at www.studentbeans.com/go/kfc
3.Students also need to have a Colonel’s Club account and must have registered their Student Beans iD with their Colonel’s Club account. To do this students must go to the ‘My Account’ section of the Colonel’s Club website or App and enter their Student Beans iD. Verification may take up to 24 hours.
4.Once the Student Beans iD has been verified, to receive your free Mini Fillet Burger or Krushem, a valid Colonel’s Club barcode (from a Card or the App) must be presented at the till point of a participating restaurant and scanned during a purchase of other items from the KFC menu.
5.This offer cannot be used in conjunction with any other offers or discounts including, but not limited to, Colonel’s Club offers, staff discount or Guest Experience Survey discount. 6.This offer is available in participating KFC restaurants in the UK only; this offer does not apply in Ireland. 7.All other Terms relating to the Colonel’s Club apply.
1.To redeem the Rewards further described in these Terms, a valid Colonel’s Club barcode must be presented at the till point of a KFC participating restaurant (excluding any KFC service station restaurant). 2.Subject to availability a Reward can be claimed after the Colonel’s Club account has collected the valid number of Stamps and the account has updated (usually within 24 hours):
• 3 Stamps = 1 Free Side.
• 7 Stamps = 1 Free Snack.
• 11 Stamps = £5 Off any purchase – no cashback / change for purchases under £5 (UK only).
• 11 Stamps = €7 Off any purchase – no cashback / change for purchases under €7 (Ireland only).
• 2 Hot Wings
• Small Popcorn
• Regular Drink (carbonated soft drink & water)
• Regular Side
• Regular Fries
• Regular Hot Beverage
• Regular Popcorn
• Mini Fillet Burger
• Streetwise Wrap
• 4 hot wings
• Large Side
• Lil Wrap (only available in the UK)
3.To claim Rewards in participating restaurants you must inform the cashier during a purchase which product offering you would like to redeem (Snack, Side and/or £5 (UK only)/€7 (Ireland only) Off). Rewards cannot be redeemed after the purchase.
4.You will be able to claim each of your Rewards for up to three months from the day each Reward is earned i.e. the date of the qualifying purchase which results in the Reward, not necessarily the date from which the Reward appears on your account. If a Reward is not claimed within three months, it will be lost.
5.KFC reserves the right at any time and in its discretion (taking into account product availability and other factors) to change the Reward options set out above.
6.The £5 Off (UK only) or €7 Off (Ireland only) Reward may not be redeemed in conjunction with any other discount (including, but not limited to, the use of ‘Chicken Bucks’, ‘Chicken Cheques’ or Guest Experience Survey discounts) and no cash alternative is available to the Rewards specified above.
7.For any Colonel’s Club account that has been registered, you can check your account balance at www.colonelsclub.com or via the App. If you decide to check your balance, you will be responsible for connection charges, and we will not be liable for any communication failure. We reserve the right to correct or amend the balance in your account if we believe that an invoicing, accounting or other error has occurred. If you wish to query such a correction or amendment to your account balance, please email us on email@example.com
1.Exclusive Offers are available from time to time for registered Colonel’s Club members only and can be viewed using www.colonelsclub.com or the App. These Offers will differ depending on usage and what you like to order.
2.To redeem an Offer, choose one of the offers you would like, then scan a valid Colonel’s Club barcode and ask the cashier to add your chosen Offer to your order.
3.Each Offer will have an expiry date detailed on the Offer description and some Offers may be available on a one-time only basis.
KFC DRIVE THRU
1.Colonel’s Club members can use their Card or the App in KFC drive thru lanes by scanning the barcode prior to purchase. Vehicles must be stationary with ignitions switched off before using your Card or the App.
LIMITATIONS TO USE OF THE COLONEL'S CLUB
1.The Colonel’s Club Card or App may not always be accepted at participating KFC restaurants. For example, in the event that a KFC restaurant has communication / system issue you may not be able to claim your Rewards or Offers, or instantly earn your Stamps.
2.KFC reserves the right to refuse to accept a Colonel’s Club account or to limit the use of a Colonel’s Club account which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct, unauthorised or inappropriate use.
3.KFC is not liable for any losses to your account balance. However, if you register your Colonel’s Club Card with us, your balance should be secure (as long as you have not shared your email address and password to access your Colonel’s Club account).
4.It is possible to access the App via Facebook and via Twitter Connect. KFC is not liable for any failure to access the App or for any functionality issues with the App where the App has been accessed via Facebook or Twitter Connect.
LOST OR STOLEN COLONEL'S CLUB CARDS
1.KFC is not liable for lost, stolen or damaged Colonel’s Club Cards and KFC cannot guarantee that Stamps, Rewards or Offers will be available for accounts with missing cards. If you have registered your account with us and have reported your card as lost, stolen or damaged as soon as possible, your balance should be secure. To report your Colonel’s Club Card lost, stolen or damaged you must contact the Colonel’s Club Card team at firstname.lastname@example.org
CANCELLATION OF YOUR COLONEL'S CLUB ACCOUNT
1.You have the right to cancel your Colonel’s Club account at any time but you will lose the right to redeem all unused Rewards and Stamps. If you wish to cancel your Colonel’s Club account you must contact the Colonel’s Club team at email@example.com
2.KFC may withdraw or cancel your Colonel’s Club account or take any other action it may deem appropriate if it suspects fraud, misconduct, unauthorised or inappropriate use of your Colonel’s Club account or reasonably believes that you have violated these Terms. The Colonel’s Club account shall become invalid once cancelled in such circumstances and you will not be able to claim any Rewards or Offers from your Colonel’s Club account.
1.KFC’s maximum liability to you in relation to these Terms and your use of the Colonel’s Club Card or App shall not exceed the final balance of Rewards held on your Colonel’s Club account if registered.
2.Nothing in these Terms exclude KFC’s liability for:
a) death or personal injury caused by its negligence;
b) fraud; or
c) any liability which cannot be excluded or limited under applicable law.
3.To the maximum extent permitted by law, KFC excludes all other warranties, representations, conditions and terms, whether express or implied, written or oral, to the fullest extent permitted by law.
AMENDMENT OF THESE TERMS AND TERMINATION
1.KFC reserves the right in its discretion to either amend these Terms (or any FAQ, policy or guideline relating to the Colonel’s Club Card or App) or terminate, withdraw or cancel the Colonel’s Club scheme (including cancelling or withdrawing the App).
2.Any amendments to the Terms will be effective immediately upon posting the revised Terms to www.colonelsclub.com
3.If you do not agree to the amended terms, you must immediately request that your Colonel’s Club account is deleted and stop using your Colonel’s Club Card.
4.Where we intend to withdraw the Colonel’s Club scheme, we will aim to give you 30 days' notice.
REFER A FRIEND SCHEME
1.Current Colonel’s Club members can collect extra Stamps by referring our Colonel’s Club App to a friend.
2.Each Colonel’s Club member will be provided with a unique referral code which is personal to you. You will find your referral code located in your ‘My Account’ area of the App. You can share this code by email, text message or via various social media platforms, with your friends, family members or anyone else, provided they are aged 13 or over and a UK or Ireland resident (“Friend”). If a Friend subsequently registers with the Colonel’s Club using your referral code and scans their Colonel’s Club App when spending £3 or more in any participating KFC restaurant, you will receive 3 extra Stamps.
3.Each Friend may use your referral code once only but they will then receive their own referral code to share.
4.So to recap, in order for you to collect your 3 extra Stamps, your Friend must:
(i) be over 13 and a resident of either the UK or Ireland;
(ii) add your referral code when he or she registers for the Colonel’s Club;
(iii) spend £3 or more in any participating KFC restaurant and scan their Colonel’s Club App at point of purchase (“Qualifying Purchase”).
5.If your Friend manages to do all of that, we will add three extra Stamps to your Rewards within 3 months of the date that your Friend makes their Qualifying Purchase.
6.The Stamps given as part of this Scheme will be subject to the same terms and conditions as set out in the general Terms and Condition for KFC’s Colonel’s Club.
7.KFC reserves the right to withdraw, amended or extend the Refer a Friend Scheme at any time and without notice.
8.KFC reserves the right to reject any referrals which it deems, at its sole discretion, to have been made via agents or third parties or any syndicated entries, those made using methods such as computer macro, script or via automated devices or that otherwise contravene the spirit of the Scheme.
9.KFC does not accept responsibility for referrals that are lost or delayed in transmission and under no circumstances will KFC be liable for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the transmission of any referrals due to technical issues or otherwise.
TERMS AND CONDITIONS FOR ONLINE ORDERING
These terms and conditions apply to all orders made through KFC’s delivery website, so it’s important that you read through them before you submit an order. By submitting an order on our website, you are telling us that you agree to everything set out here. We may need to change these terms and conditions from time to time – the terms posted on this page at the time that you submit your order will be the ones that apply to your order.
KFC stores in the UK are owned and operated either by the company Kentucky Fried Chicken (Great Britain) Limited (“KFC”) or by one of its franchisees. When you place a delivery order on our website, KFC will accept your order either on its own behalf or as an agent on behalf of its franchisees. If we accept an order on behalf of one of our franchisees, the legal contract relating to your order is between you and the franchisee that operates the store which fulfils your order.
You can only place an order on our website if you’re over the age of 18. If you place an order, you are confirming to us that you are at least 18 years old and legally capable of entering into a contract to buy our products.
Account: The easiest way for you to place an order for delivery is to create an account with us. You can also place an order as a guest – either way, we will ask you to give us the information that we need to process your order, including your name, delivery address and contact details. We will rely on this information, so please ensure that all details you give us are true, accurate and complete and please update your account if your details change. If you provide us with your email address, we will take this as confirmation that you are happy for e-mail to be used as our primary form of communication for contractual purposes.
Security: When you create an account you will be asked to select a user name and password, which will be used to secure your account. The security of your account is your responsibility and you will be responsible if someone else uses your account, unless you can prove that your account was accessed fraudulently. So please don’t share your username and password with anyone else! If you believe that the security of your account has been compromised, please let us know immediately so that we can investigate what has happened. We may need to suspend your account while we carry out our investigation.
Verification: We may need to verify the information you have provided to us when registering your account, using a verification email sent to your given email address. To enable us to complete our verification process we may need to access relevant information about you held by third parties (including social networks). By registering with us, you are agreeing to this verification process and to us accessing relevant information held by third parties. Your use of our website may be limited until we have completed our verification process.
PRODUCTS FOR DELIVERY
The KFC menu items offered for delivery by KFC are shown on the delivery menu pages of our website, as updated from time to time. There are some products we sell in store that aren’t available for delivery. Our delivery menu has been specially created to ensure that we can bring you the same great KFC experience you have in our restaurants, at home. Our products are made fresh to order, so although we make your food with a lot of love, at times the products you order may vary slightly from the images of the products shown on our website.
Prices: The prices of our products are shown on the delivery menu pages, as updated from time to time. Our delivery prices may be different to what you’re used to paying in-store. Prices may also vary from store to store and depending on the type, quantity and/or size of the products ordered as well as any variations, amendments or upgrades you order. All our prices are inclusive of VAT and any other applicable taxes. Should you require a VAT receipt for your order please contact firstname.lastname@example.org and include your order confirmation email. We will do our best to get this to you as quickly as possible but it may take up to 28 days when we are exceptionally busy.
Allergy sufferers & vegetarians: We don’t use nuts in our products, but some ingredients are made in factories that handle nuts. As we don’t have a separate nut-free or vegetarian preparation or cooking areas, if you have a nut or any other allergy or are a vegetarian we recommend that you do not order online. We can cater better for your allergies and preferences if you visit us in-store. For full ingredient lists, nutritional and allergen information see www.kfc.co.uk/nutrition.pdf
Halal: Some of our restaurants prepare halal food but we cannot guarantee that food prepared in these restaurants will remain halal during the delivery process. So at present our service is not HFA certified.
Availability: As all of our products are made fresh to order, it is possible that we might run out of stock from time to time. Whilst we will make every effort to remove these out of stock items from our website as soon as possible we may need to substitute part of your order for something of equal or greater value. We apologise if this happens and if you have any issues with your substitution please contact our customer care team - www.kfc.co.uk/contact
THE ORDERING PROCESS
Delivery areas: When you enter your postcode and address, we will let you know if we are able to offer delivery to your area or not. Please note final confirmation will only be made when you checkout. If we don’t deliver in your area or if one of our restaurants has had to close for any reason then we are very sorry but we won’t be able to accept your order. If we don’t currently deliver to your area, don’t worry, we’re working as fast as we can to get to you. If you’d like to know when delivery is available in your area email us with your postcode and we will let you know. We may need to withdraw delivery areas from time to time but we’ll try our best not to do this to avoid disappointment.
Delivery fees: We currently charge £2.50 for delivery. If your order value is below £15 there will be an additional £2 surcharge (so £4.50 in total). We may choose to vary these fees in the future, but these will be itemised in your basket before you checkout.
Order confirmation: We’ll show you the price of the products in your basket before you confirm your order. Once you have submitted your order, payment has been verified and our store has confirmed that they can accept your order, you will see a confirmation notification on your screen. Your order is not complete until you see this confirmation notification. You will also receive a confirmation email. Please make sure that the email address, delivery address and telephone number you have provided us with are correct, as we will need the correct details to get your order to you. We may sometimes have to cancel orders even if they have been confirmed – we will make sure that this only happens as a last resort and we will contact you as soon as we can to let you know that we won’t be able to fulfil your order.
Changes to your order: To make sure we get your delivery to you as soon as possible, we start preparing your food as soon as your order has been confirmed. So unfortunately it’s not possible to make any changes or to cancel your order once we have sent your order confirmation. Because you are buying food, the cooling off rights granted by the Consumer Rights Act 2016 do not apply.
Preferences & Problems: You are responsible for ensuring that any saved order details and any saved payment card information is up-to-date. Make sure you check your order confirmation email carefully in case it’s not what you are expecting. If you experience any problems when trying to place an order, please contact our customer care team at www.kfc.co.uk/contact
You will be held responsible for the payment of all orders that you place through our website. Please make sure that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of for your order. We accept a variety of credit and debit card payments, which are listed on the checkout screen. Once you have submitted your order using your chosen payment method, we will automatically deduct the order amount from your account. If your payment is declined, we will cancel your order and we’ll let you know that we’ve had to do this.
Delivery times: We try our best to make sure that you get your order within 40 minutes of placing it. It’s important that you remain at the delivery address you’ve given us to receive your order. If you’re not in to receive your order the delivery driver may try to call you but we can’t leave it behind a plant pot (sorry!) and we are not able to refund for delivery orders as all of our food is freshly cooked and we can’t resell it.
Delays: Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. Please check the progress of your order on the order status page. In the rare event that delivery is seriously delayed we may have to cancel your order. We will of course notify you of this and ensure that you are given a full refund.
Delivery drivers: We use third party delivery specialists to deliver orders from our restaurants to your door. Our delivery services partners have been hand-picked to provide the best possible service, so please let us know if you have received outstanding service or if you are unhappy with the service you have received by giving us your feedback here, and we will pass this on.
Delivery drivers will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels, so please make sure you come to meet them there.
Please be nice to your delivery driver - they are bringing you yummy KFC! We reserve the right to blacklist any delivery address if any delivery driver reports aggressive or abusive behaviour towards them.
Use of our products: We deliver our products to you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any KFC products delivered to you or use them for any other commercial purposes.
FAILURE TO COMPLY WITH THESE TERMS & CONDITIONS
If KFC or one of our franchisees fails to comply with these terms and conditions, we (or the relevant franchisee) will be responsible for any loss or damage you suffer as a direct result of our failure, up to the value of your order. Neither KFC or its franchisees will be responsible for any loss or damage that is not a direct or foreseeable result of its failure to comply with these terms.
If you fail to comply with these terms and conditions, you will be responsible for any costs that we or our franchisees incur as a direct result of your failure. If we or our franchisees delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you.
If you are unhappy with the service you have received, please contact us and we will do our best to get to the bottom of what happened and why.
If you believe that we have not complied with these terms and conditions, please contact us. We hope that we will be able to deal with any issues between us, but if you are not happy with the outcome after we have tried to resolve the issue with you, you can refer the matter for alternative dispute resolution, including online dispute resolution at http://ec.europa.eu/consumers/odr/.
In the event that a claim is brought in connection with these terms and conditions, it will be dealt with in the courts of England and governed by the law of England and Wales.
Terms and conditions
• KFC Ltd (“KFC”) is offering its customers (“you”) a taste guarantee to purchasers of any qualifying fries purchase (defined below) (“Guarantee”). The Guarantee is subject to the below terms and conditions (“the Taste Guarantee Policy”).
• This Guarantee applies to all in-store fries purchased at Birmingham Old Hill KFC store (“Store”), subject to availability (“Qualifying Product”). If you have purchased a Qualifying Product, it entitles you to claim a replacement on a like-for-like basis if you are not fully satisfied with the taste. This Guarantee does not apply to Qualifying Products ordered, whether at a drive-through or in-store, and taken off the premises for consumption at another place and/or later time.
• The provision of the replacement Qualifying Product is subject to the relevant Store manager’s discretion.
• To claim for your replacement Qualifying Product, simply approach any KFC employee behind the counter in the relevant Store to obtain a replacement of the Qualifying Product. No receipt or proof of purchase will be required to obtain a replacement.
• When requesting a replacement of the Qualifying Product, you will be required to return any uneaten portion of the Qualifying Product in question to the KFC employee dealing with your complaint. Should you not have any of the Qualifying Product left, this policy no longer applies.
• Only one replacement of the Qualifying Product will be generated per customer per transaction. For the avoidance of doubt, a replacement of the Qualifying Product could include multiple fries if the unsatisfactory fries were part of a product that included two or more fries – for example, a bargain bucket. This Guarantee does not apply to any replacement product provided under the Taste Guarantee Policy.
• This Guarantee does not affect your statutory rights.